Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

Princess Alexandra Healthcare Trust is demonstrating how to use AI and automation to improve engagement, efficiency and ...

New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI ...

Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: ...

Infrastructure outsourcing can include service desk capabilities ... a successful outcome for both client and vendor. A service level agreement (SLA) is one lever for navigating this conflict ...

This 35.8% CAGR reflects the impact of AI-powered help desk solutions across industries ... It includes a team inbox with collision detection to prevent duplicate work, SLA management to enforce ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

Software & Services I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness Software & Services I tested SysAid and found it ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...