Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

If you need help with IT or if you have a question about our services, you may reach out to us in different way. Do you suspect a data breach? Report this immediately to the ICT Servicedesk! By e-mail ...

Clients and SaaS providers need to establish a Service Level Agreement (SLA) to define the Quality of Service (QoS). The main objectives of SaaS providers are to minimize cost and to improve Customer ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

The mock “help desk” was meant to represent sex workers and the DOJ drafting the bill together, with the seat reserved for the DOJ left empty. A large sign at the desk read: “Sex workers are here to ...

Aalto university staff can also book a time in advance. NOTE: When visiting the IT service desk, you must verify your identity. You can do so with a passport, a Finnish ID card, or a Finnish driver's ...

Service Canada programs and services might be affected by recent wildfires. Find out more by visiting the Help for individuals affected by hazardous weather page. Potential delays in Canada Post ...

Although in the literature service monitoring is tightly coupled with Service Level Agreement establishment, existing approaches do not provide a holistic model for Cloud service evaluation. In this ...

Software & Services I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness Software & Services I tried ManageEngine ServiceDesk ...

Software & Services I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness Software & Services I tested SysAid and found it ...