Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

With the intense competition for jobs in Indonesia, observers highlight on CNA’s Money Mind programme that it is not uncommon ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

These categories are structured to test not only their technical know-how but also customer service skills, teamwork, and critical thinking under pressure. In the Parts Staff Category ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

or car rental company they frequently use. These apps often have instant chat features and also the official phone number of the company will be provided in the app," Couch-Friedman said. Our full ...

According to LinkedIn’s data, by 2030, approximately 70% of skills used in most jobs will change. So basically, the majority of what makes you valuable in your current role could be obsolete in ...

Agents can reveal valuable insights from seasoned customer service representatives using chat logs, call recordings, case notes, and other data sources. They can use these insights to improve ...