By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

"I am incredibly proud of the impact the Five Star Virtual Help Desk has had on our school partners over the past three years," states Dr. Jason Roseberry, CEO / President of Five Star Technology ...

Cyberattacks on Britain's Marks & Spencer and Co-op Group started with hackers impersonating employees while contacting the ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Working at a desk doesn’t have to feel boring or routine. With the right gadgets, your workspace can turn into a zone of ...

I have a 'Buy' rating on The Trade Desk due to its attractive valuation, strong technical support, and promising growth potential ahead of Q1 earnings. Despite a disappointing Q4 and a sharp ...

The Trade Desk's stock has tumbled 65% in five months. Here's why it's still a compelling long-term investment.

Jersey Repair Cafe said the community initiative has been running since 2020 and had about 80 volunteers who helped mend broken items. Organiser Simon Langlois said its events featured live music, ...