If we accept the idea that knowing the customer is the first law of marketing ... His reverse mortgage interviews have been Web cast on MortgageMag Live! He can be reached by phone at (651) 389-1105 ...

They enjoy success. So again, I ask, which one are you? Nancy Friedman is president of Telephone Doctor Customer Service Training in St. Louis. For more information, call (314) 291-1012 or visit ...

who runs The Telephone Doctor Customer Service Training in St. Louis, Mo. "The fallout can be serious." So how do businesses lie to customers? Here are just a few recent examples, as well as how ...