FORT WAYNE — Parkview Health patients who have faced a stroke, cancer, amputation or other health crisis may have quietly ...

As a veteran reporter of five decades, I've always avoided being part of any story I'm covering. This exception is a Letter to the Editor:  On May 4, I ...

Emily PlihalLocal Journalism Initiative Reporter Recognizing essential workers in our province has become standard practice ...

The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist ... you on a brief hold? (waits for answer ...

"Thank you for your service." Many of you enlisted in a time of war. You volunteered to go into the fight and paid the ultimate price. Others were told to go. They might not have wanted to ...

Checking out at the front desk, I braced myself for the grand total, knowing from bitter experience that a CT scan can cost thousands of dollars in the U.S. I was pleasantly surprised when the ...

First, how adorable are these Christmas thank-you notes? And, hello! Free and printable! When I saw these, I thought “I have to share these with my readers.” I’m a stickler for thank-you notes. Call ...

In their second race together as Arrow McLaren teammates, Pato O'Ward and Christian Lundgaard locked out the front row ... I had the best guys around, and if you think about it, I was the least ...

Have you ever thought about getting a new desk? Well Genesis want their 'gaming' option to be a consideration for you. They have a lot of little gadgets attached to it. A hub, wireless charger ...

When US President Donald Trump made an announcement to lift sanctions on Syria during his recent Middle-East tour, it was Saudi Arabia’s Crown Prince’s reaction that caught everyone's attention.

But to support you agents in every interaction, giving them the tools to enforce verification is the best bet. Without a rigorous identity check, your service desk becomes a route for attackers to ...

So far I’ve interviewed six people and not one has sent any kind of follow-up or thank ... you don’t get them. 2. My employee apologizes all the time We recently hired a new employee for a ...