Say thank you – out loud, in writing, in public. It costs nothing, and it earns everything: trust, morale, retention. And if you’re a business owner or executive, hear this: culture starts at ...

Here are the finalists. What to say is the easy bit. How to say it requires more thought. Writing a Christmas thank you letter requires rigorous attention to detail, especially if it's to be ...

But sometimes, if you’re lucky, you come across an envelope with handwriting that you recognize, thanking you for something you did, or gave. The thank-you note may seem to be an archaic ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother ...