Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

As the Unified Communications as a Service (UCaaS ... on CRM data, customer history, and behavior to anticipate needs and personalize engagement. Automation plays a key role here as well.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful customer experiences, privacy violations, financial losses and other risks.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

The software company is employing agentic AI to give companies the insights to respond to customers faster and improve the ...

The Warren community has a new leader at the helm of its post office. Richard Greeley, a lifelong Warren County resident, has ...

To support this, the customer experience has to complement the broader mechanics of the healthcare service ... into various roles and industries before settling in communications solutions.