Communication is a lifeline in moments of crisis. Natural disasters, weather events, and infrastructure failures often cause ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

As the Unified Communications as a Service (UCaaS ... on CRM data, customer history, and behavior to anticipate needs and personalize engagement. Automation plays a key role here as well.

In the crucible of combat, amidst the chaos and uncertainty, one element remains steadfast and vital: communication.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

This insatiable demand is fueling unprecedented growth within the telecommunications sector, creating a dynamic landscape ...

The panel comprised experts from a range of sectors, including Gurpreet Jolly, head of customer experience operations and service delivery at AJIO; Pranshu Rastogi, head of customer experience at ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful customer experiences, privacy violations, financial losses and other risks.

Kyndryl India has elevated Balamurali Debur to the role of ... lead the Customer Experience (CX) function too. CX in B2B enterprises has become a crucial mandate, encompassing service delivery ...