Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

AI is fundamentally changing how businesses engage with customers, shifting from traditional marketing to delivering ...

Customer loyalty has evolved, and offering a great product is no longer enough to retain customers. You need to deliver value ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

Understanding the buyer’s journey is not just beneficial—it’s essential. The manufacturing industry, once driven primarily by face-to-face sales and traditional marketing, has undergone a digital ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...

PowerUp Electrical Solutions Ltd, a prominent electrical services provider in the UK, has announced that it is expanding its ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

Cynthia Zwick runs the Residential Utility Consumer Office, a state agency that represents utility customers in cases at the ...