Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Customer loyalty has evolved, and offering a great product is no longer enough to retain customers. You need to deliver value ...

If you're looking to build a successful loyalty program, these practical tips can help you make it worth your customers’ ...

Digital commerce brands are increasingly expected to provide tailored recommendations and personalized experiences that ...

The frontier of AI is rapidly advancing, but among the public and even in the enterprise, an understanding of its ...

In general, retailers are looking at AI as a tool that can be leveraged to increase ef ciencies through automation, and to ...

AI is fundamentally changing how businesses engage with customers, shifting from traditional marketing to delivering ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...