Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Using digital labor to augment a workforce is about raising efficiency, productivity and the ability to compete. The more you ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

While EVI 3’s specific API pricing has not been announced yet (marked as TBA), the pattern suggests it will be usage-based.

Artificial Intelligence (AI) has undeniably revolutionized the marketing landscape. However, the buzz surrounding AI often portrays it as a magical solution for instant business success. At Alexa ...

Contract Law is a foundational first year course in any law school. As fledgling lawyers everywhere know, when they come out of law school and ...

In this episode, Beth PopNikolov, the CEO of Venveo, a digital marketing agency that serves the LBM industry, discusses the ...

The PUCO is urging customers to review their utility bills ahead of the price changes, which are expected to take effect on June 1.

FastWave Medical and Medsider's Scott Nelson shares key lessons learned on the road to medtech market adoption.

Even the most embedded customer relationships leave room for competitors simply because buyers aren’t aware of your full capabilities. For example, a customer seeking storage solutions may purchase ...

“Our most important source of marketing intelligence comes from understanding customer data and using it to improve our website functionality,” Chopp said. “Our team has improved the ...