The health insurer has suffered mounting problems and backlash since the fatal shooting of former CEO Brian Thompson.

Compare the best Plan G Medigap companies. We evaluated costs, coverage, customer satisfaction, and more. Expert-rated picks ...

It took six months, countless hours on hold and intervention from state regulators before Sue Cover says she finally resolved ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service ... freelancing for over two years across a number of different gaming publications ...