Researchers have developed an AI tool called EmoSync that boosts empathy by tailoring emotional analogies to each user’s ...

They don't. Which is all the more reason to really understand what might motivate your users. Interestingly, empathy maps are already common in the design industry. Tech experts in user experience and ...

Without a clear plan to sunset aging systems, companies end up with more than just tech debt. They carry active liabilities.

“This includes sentiment analysis which detects user emotions ... attempt to map emotional nuance in different languages." Centred around that human touch is "artificial empathy", said Votee ...

Employees are turning to AI for emotional support at work, revealing gaps in leadership, empathy, and human connection that ...

Your unhappy customers who leave negative reviews can also be your best source for insights to help your company grow.

Knowing when to call, how to leave a voicemail, and the art of a polite conversation are skills that can enhance both ...

Whole-brain leaders move fluidly between modes: • They rely on data—but also trust their gut. • They care as much about the emotional tone of a user journey as the numbers behind it. • They can shift ...

Through an innovative fellowship model, a group of education leaders designed four projects to build lasting relationships ...

Excluded from tech’s old boys’ club, Sarah Mehler built Left Field Labs her own way, fueling a culture of reinvention, ...