This project aimed to create an interactive patient journey map to visually outline the steps involved in nuclear medicine experiences. The goal was to demystify the process, improve patient ...

Journey mapping is a method used to visualise and understand the steps an individual takes to achieve a goal – e.g. booking a ticket, becoming a member or planning a visit. It considers each ...

“Today, any modern product aiming to deliver accurate and effective user interaction relies heavily on Customer Journey Mapping,” Kiri added. “This is not just a customer path – it is a tool that ...