Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian ... similar to how drivers operate on ride-hailing ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

As consumers begin to use AI agents to do their shopping, retailers are trying to figure out how to market to bots in ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

We simply have to let them." The Secret Service has a total of 8,210 employees and law enforcement officers, including 3,904 special agents, 1,560 in the uniformed division, 265 technical law ...

LAS VEGAS, May 13, 2025--(BUSINESS WIRE)--Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) ("Realbotix" or the "Company"), a leader in AI-powered ...

We're told it delayed trains by 20 minutes at around 4-5 a.m. Although the strike ended Sunday night, hundreds of trains and miles of tracks had to be inspected before service was fully restored.

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find out, Conversica researchers surveyed 508 consumers and business buyers.