Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

Passengers are slightly less satisfied with upper tiers compared with economy tiers for North American carriers, according to ...

JetBlue Airways, Delta Air Lines and Southwest Airlines Rank Highest in Customer Satisfaction in Respective Segments. TROY, ...

premium economy and economy/basic. Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category ...

premium economy and economy/basic. Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking ...