These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

One way to do this is to be sure to provide great customer service. It warms my heart when I hear a patron gush over the service the library’s staff has provided to them or their family ...