In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

To reach a live person 1-888-844-1781 at Expedia Customer Service for support, you can call their 24/7 Expedia Phone n ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

We’re a large company, but we have the small-town identity.” Rocky Mountain Equipment has recently acquired Robertson ...

As we continue to deploy more AI use cases in the financial services industry—where trust is a cornerstone—how our society ...