In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

To reach a live person 1-888-844-1781 at Expedia Customer Service for support, you can call their 24/7 Expedia Phone n ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: people, partnership and personalization.

We’re a large company, but we have the small-town identity.” Rocky Mountain Equipment has recently acquired Robertson ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.