With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

“No, what’s worrying me is that the bot seemed to have offered a customer service experience that was above and beyond what he was used to,” a third viewer said, clearly appalled ...

If you've been shopping at Walmart and need some help from a human and not a recording, you might already know it's not as straightforward to reach a customer service representative as Walmart ...

Getty Images/iStockphoto A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual harassment as a customer service representative ...

That’s how long the majority of respondents said they’d wait to speak with a human customer service representative rather than chat instantly with an AI assistant. In fact, if given the choice ...