Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

When it comes to protecting your home, trust and quality workmanship matter. That's exactly what Stacy Matheny set out to ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

A man who purchased a ticket to travel from Raleigh to Boston was not allowed to check in for his flight, which led to ...

A San Antonio viewer was only trying to make accommodations for her sister, who has limited mobility, when things went ...

Hold times at Social Security's 1-800 number averaged 60 minutes last year, during the Biden admin. Under Trump, they top 90 mins.

California is hiring for full-time positions across the state, including jobs in Fresno, Sacramento and Yolo counties.

Apps like Insta Help, Broomees, Snabbit, and Pronto promise instant domestic workers to clean, wash, mop, cook. They’re ...

The Social Security Administration recently made a slew of changes to reduce costs and improve customer service. President ...

Big for-profit utilities invest more in natural gas pipelines and infrastructure on a yearly basis than the total cost of ...

Dan Colflesh spent four years looking for a job after leaving the workforce to attend college.He said his cost-cutting ...