The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

Help desk software makes managing this workflow easy and boosts your support team’s productivity. What are the types of help desk software, and what should I consider when choosing the best one?

Is your desk a chaotic jumble of papers, cords, and half-finished coffee mugs? Or perhaps it's a sterile, uninspiring space that saps your motivation? It's time to transform your workspace into a ...

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

In this six-part series, we'll demonstrate quick exercises for different areas of your body every week to help you stay limber.

In this six-part series, we'll give you quick exercises for different body parts every week to help you stay limber at your desk.

You can squeeze more activity into your workday with the help of these compact fitness products, all of which can be used at your desk.

The Help Desk not only solves tech issues quickly but also gives students in the Career and Technical Education (CTE) program real-world experience.

If you’ve ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, help desk staff are often busy assisting others, which can mean a significant delay ...