Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

Embedding AI into commerce and customer relationship management platforms is transforming the customer experience, with rich insight into customer needs. A comprehensive CRM platform, such as ...

Industrial and commercial distributor Global Industrial (NYSE:GIC) reported Q1 CY2025 results exceeding the market’s revenue ...

Enter customer relationship management (CRM) software. These platforms have become indispensable to sales, marketing and support teams, helping them understand more about the people they’re ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Read our advice disclaimer here. Customer relationship management (CRM) software helps businesses increase sales, drive growth and provide exceptional customer experiences. You may not have heard ...

Telkom has successfully implemented a major upgrade to its Business Support Systems (BSS), reinforcing its commitment to ...

Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading ...