Cambridge-educated political economist Osama Wahba has seamlessly moved from crafting Egypt’s Vision 2030 strategy to ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less about people and more about processes.

With its memorable characters and excellent ending (or three endings, technically), Clue delivers moment after moment of greatness, and more than a handful of memorable quotes that have stood the ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

To make it all the more meaningful, it can help to share love messages and anniversary quotes to brighten your partner’s day and show them how much you care. Draw inspiration from heartfelt ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

In honor of the transition he announced at this year’s Berkshire Hathaway shareholder meeting, here are 31 of Buffett’s most amusing quotes of all time, from shareholder letters, meetings ...

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Kenya's leading telecommunications firm Safaricom PLC explained why most Fuliza customers have zero limits despite using the ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...