Recently, I compiled ten favorite customer service quotes for this column. These were favorite quotes from other business luminaries and thought leaders. A number of people asked, “Why didn’t ...

so it can be easy to overlook the customer service team. Customer service staff deserves appreciation—both on Customer Service Week and every day. It’s especially important this year ...

Although dissatisfied customers are likely to tell others about their experience, satisfied customers will probably spread the word about the great service ... at our Customer Appreciation Day ...