Forbes' World's Most Influential CMOs list recognizes fifty chief marketers from around the world whose approach to driving ...

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Back in Prague, Natasha continues to share the message of Heart & Hospitality in schools, libraries, and conversations. She believes that one story, read by the right person, can change everything. If ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn ... a message to the Hertz social media team. It responded immediately and referred ...

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Having the same people who manage the customer relationship deliver the training builds trust and continuity. It accelerates ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

The breach affects consumers who previously reached out to Adidas' customer service team. “We immediately took steps to contain the incident and launched a comprehensive investigation ...