IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a ...

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...