In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Since 1991, the visitor advisor has answered and memorised the answers she has given to over a million tourists. She has one conviction: ‘in Paris, tourists and visitors don't have to look for us’.

Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...

“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...

On ne réserve plus une chambre d’hôtel comme avant et de la même façon, selon qu’on est client de Sofitel ou de Fairmont, voire d’Ibis. Le rôle de l’IA dans son métier, ses convictions et ses méthodes ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Karine Jan, Transforming agent ? This former robotics specialist discovered the world of call-centres in Ireland at a young age. Since then, she has enjoyed a demanding and exciting career with ...

Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...

‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...

Car-sharing is all the rage, but it sometimes hides some strange practices that can drive customers mad when they want to cancel or get their deposit back. Abusive charges and unreachable customer ...

Les leads intentionnistes et leur fourniture sont devenus l'obsession des directeurs commerciaux. Reportage dans l'usine à leads la plus technologique et secrète de France, à Boulogne-Billancourt, ...