With so many platforms available today, how do you choose the right call center software for your business? Whether you're launching a new contact center or upgrading your existing one, here’s what to ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...