You might be able to get the Department for Work and Pensions (DWP) to change what you have to pay. They sometimes make a mistake - you might not have actually been overpaid. Or you might not need to ...

You must tell the Department for Work and Pensions (DWP) about certain changes in your money, work or home life. This is called a ‘change of circumstances’. You might also need to tell them about ...

From 1 October 2024, employers must pass on all tips to their workers. This is because of a new law known as the ‘Tipping Act’. Tips include money given to employees by customers, as well as service ...

Over 14,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

You’ll keep getting Attendance Allowance until you move to Pension Age Disability Payment. Social Security Scotland will contact you to tell you when that will happen. Find out more about changes to ...

It's a good idea to use an approved car garage for work on your car, such as a service, repair or MOT. These garages are all approved by the Motor Industry Code of Practice for Service and Repair.

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...