Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Tariff headaches aren’t exclusive to Adidas, which co-signed a letter with bitter rival Nike and other shoe brands asking President Trump for a tariff exemption. “Many companies making affordable ...

Angel Reese had to be held back by her team-mates after a hard foul by Caitlin Clark left Reese on the floor and incited a heated exchange. Reese and Clark respect each other's talents but they ...

An unexpected sales pitch paved the way to a terrifying ordeal for one gas station owner. According to Lisa Hoang of Moore, Oklahoma, she allegedly fell victim to an attempted extortion by a rogue ...

For others, the tendency is because of the age-old adage that you should never go to bed angry — which sometimes comes from “the belief that unresolved anger can fester overnight, leading to ...

Coinbase CEO Brian Armstrong said in a social media post that criminals had bribed some of the company’s customer service agents who live outside the U.S. to hand over personal data on customers, like ...

A Telus customer is expressing his frustration after he says the telecom giant wasn’t honouring a new two-year contract he was promised earlier this year. “Very poor customer service,” Tony ...

After Golden State Warriors veteran Draymond Green accused the media of negative portrayal as an “angry Black man” during his postgame media availability after Game 2, he offered a follow-up ...

For omni-channel retailers, success depends on seamlessly delivering high-quality products and excellent customer service powered by advanced technology that effectively supports a demand-driven ...

Following an incident where he elbowed Naz Reid, Green addressed the media, pushing back against the 'angry Black man' label. Shannon Sharpe and Chad Johnson weighed in, distinguishing between ...