Soothing unhappy customers might actually enhance your small business's image – as one that cares if customers are happy – giving it a competitive advantage. Dissatisfied Vs. Angry Customer ...

The customer was angry. So many of us are these days. "This woman was screaming so loudly at me on the phone that my son could hear her in the other room.

How to Respond to Angry Customers. Arguing, doubling down and refusing to negotiate could make matters worse, so it’s best to aim for a win-win solution. ... (Image credit: Getty Images) ...