Gen Z is making up its own etiquette rules when it comes to answering the phone. Some of them aren't saying "hello." They ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

You speak with a recruiter about a job and set up an interview. Days pass. The company reaches out to remind you about the ...

I’m ticked off that the DMV apparently mistakenly cancelled my driver license two years ago with no notice and never answers ...

Records obtained by The New York Times show that FEMA laid off contractors the night of July 5, when flood waters were receding but still high, and when damage assessment was taking place. It took ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Phone anxiety among young adults is hindering career opportunities, with 67 per cent of under-34s avoiding work calls ...

Upon learning that he was returning to the PGA Tour, Smotherman excitedly replied, “Is that right?” “You’re gonna get another ...

The built-in Phone app in iOS 26 is getting its biggest changes ever, here’s everything new that’s coming this fall.