I’m ticked off that the DMV apparently mistakenly cancelled my driver license two years ago with no notice and never answers ...

One week in June, only a third of the people who called the Labor Department's unemployment help line reached a real person.

The first stop: the CPR’s daily afternoon meeting, where editors talk about upcoming stories, reporters’ schedules and the ...

This account of Jeff and Tanya Ramsey’s camping trip in the Texas Hill Country is drawn from interviews with family and ...

The 911 outage reported across the entire state has now been restored, according to the PA Emergency Management Agency.

You speak with a recruiter about a job and set up an interview. Days pass. The company reaches out to remind you about the ...

The New York Times writes FEMA failed to answer thousands of calls after flooding in Texas because hundreds of contractors ...

Why did the Idaho murder victims' roommates wait until 12 to call police? A new documentary explains the cause of the delay.

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

Rebekah Ladd, Casper Police Department’s, Public Information Officer says, “In this incident the funds were sent using a ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Golfer Austin Smotherman was surprised by his grandfather during a live interview on 'Golf Today' on July 9. The proud grandpa first teased Smotherman about not calling him back the previous night ...