Gen Z is making up its own etiquette rules when it comes to answering the phone. Some of them aren't saying "hello." They ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

You speak with a recruiter about a job and set up an interview. Days pass. The company reaches out to remind you about the ...

Records obtained by The New York Times show that FEMA laid off contractors the night of July 5, when flood waters were receding but still high, and when damage assessment was taking place. It took ...

Upon learning that he was returning to the PGA Tour, Smotherman excitedly replied, “Is that right?” “You’re gonna get another ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Google is freshening up its Phone app with a new interface that’s supposed to make it easier to find contacts and your calls. The test is gradually rolling out to some of Google’s public beta users, ...

A woman says she thinks people who call repeatedly after being ignored the first time are 'rude.' She shared her thoughts on an online community forum, and her post sparked debate among community ...

Sennheiser is renowned for its high-quality headphones and speakers; these Sennheiser earbuds are no different. It uses aptX ...

The built-in Phone app in iOS 26 is getting its biggest changes ever, here’s everything new that’s coming this fall.