New promo art for The Fantastic Four: First Steps has been revealed today, including a much higher quality look at Ralph Ineson's Galactus. We saw a blurry version of that piece a few weeks ago ...

More importantly, we constantly read how customer service is dead. Whether there ever was a time where customer service excelled or it is has simply hit tragically new lows is up for debate. This got ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

In this article, we will explore the impact of personalized customer service, the benefits it brings to businesses, and the strategies for implementing this lost art back into our modern business ...

So, in reviewing these three items, as business professionals, I think we could all benefit if we have everyone in our firms focus on never losing customers through careful customer service ...

In an exclusive clip from an upcoming episode of Tamron Hall, Rucker discusses the ending of his relationship after two decades. By Jessica Nicholson Darius Rucker opens up about the ending of his ...

Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

While I was researching the book, I learned about Apple’s 5 Steps of Service, a formula that founders of any business can adopt to elevate the customer’s experience with their products.