Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

How would you feel if a customer entered just two minutes before you were supposed to lock up? Would you put on your best ...

From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back ...

A Lloyds Bank customer was surprised to be refused service over the counter in branch. A person contacted the bank after they had visited the Chesterfield. They explained: "My partner went to the ...

A Lloyds Bank customer was taken aback when they were turned away from receiving service at a branch counter. The customer reached out to the bank after their unhappy experience at the ...

A Lloyds Bank customer was taken aback when they were turned away from receiving service at a branch counter. The customer reached out to the bank after their unhappy experience at the Chesterfield ...