“We are excited to collaborate with Dialog Enterprise to elevate our customer service capabilities,” stated Malinda Perera, Vice President – Head of Cards, Asset Products, Service Quality & Contact ...

In the event of a spike in customers’ calls, the bank’s head ... more checks because a customer’s issue may not be so straightforward, said OCBC’s contact centre service manager Indra ...

To fulfil this project Optus, selected NICE, a global leader in AI-powered self-service and agent-assisted customer experience (CX) software for contact centres to overhaul the bank’s contact ...

Several banks offer 24/7 customer service by phone or live chat ... If you can't find time to visit a branch or call a bank during regular business hours, then it's going to be difficult to ...

Contact centre AI is fast becoming a crucial component of customer service “Contact centre AI is fast becoming a crucial component of customer service,” says Roberge. A positive customer ...