When customers feel heard, loyalty strengthens. Listening isn’t just an exercise in courtesy. It’s a powerful way to tap into the collective wisdom of the people who know your organization best.

Businesses must adapt to technological advancements to meet customer demands. One such innovation is eKYC (Electronic Know Your Customer) platforms, which have revolutionized customer identity ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

First, step back and try to identify the essence of your brand by asking yourself what your company’s core values are.

Plant A used media monitoring platform Onclusive to identify the incidents. Why does customer service matter, you ask? Eighty-three percent of consumers feel more loyal to brands with quicker and ...

This incident proves just how crucial monitoring your systems and your vendors is for businesses of all sizes. Third-party data breaches have become a major security concern thanks to the vast ...

Grubhub, the popular online food delivery platform, announced a data breach on Monday after a threat actor gained unauthorized access to some customer contact information. The company said in a ...

According to Capital One’s posts on X in response to customer concerns, one shouldn’t worry that their account has been compromised or faces a greater risk during the outage. Get your game on!