With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Instead, it’s a promise of value that answers the fundamental question: Why should a customer choose you? A great example of a compelling value proposition comes from Slack, the popular ...

That seems laughable now, as brand-to-consumer communications have become ultra-targeted—and customers have even grown to expect that brands know their customers and ... And knowing who your customers ...

How do you best deal with customers? Well it helps if you can see yourself from your customers eyes. Here are a few tips to help you help your customers better. #marketing #customerperspective #CRM ...

How many times have you been asked by someone at work whether you know about a particular project, are familiar with a specific concept, or know a person? Chances are, you have answered “yes ...

static Know-Your-Customer (KYC) processes and labor-intensive periodic reviews towards perpetual KYC (pKYC) and event-based reviews. A first of its kind, Capgemini has collaborated with multiple ...

But how well do you actually know the woman you call Mom? And when’s the last time you asked her a question that prompted a long, contemplative answer? “Good questions complicate an individual ...

Here’s what you need to know about the REAL ID requirement, and who may not need one right away. More than 80% of travelers already have an ID that complies with the REAL ID requirements ...