What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Service-based businesses generally struggle with customer records, delayed service requests, and disorganized field teams. The inaccuracy frustrates customers, drains revenue, and damages long-term ...

Agentic AI will handle most customer service interactions with tech vendors in the next three years, according to Cisco ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Southwest Airlines ends its free checked bags policy starting May 29, implementing $35-45 fees while preserving perks for ...

In a statement of claim lodged with the Federal Court, the Australian Securities and Investments Commission alleged these ...

LNT continues to benefit from its strategic investments that are targeted toward renewables and grid upgrades amid rising demand.

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...

The tax relief measures are time-limited and called on businesses to seize the opportunity to settle outstanding obligations ...