I am a Customer Experience Futurist ... Think one customer at a time and take care of each one the best way you can.” –Gary Comer “If you work just for money, you’ll never make it ...

Customer experience (CX) is now the key battleground on which companies fight to attract and retain customers. In fact, some 81% of companies implemented new technology to enable better ...

Best-in-class organizations have greater patient retention and higher patient satisfaction. They experience improved productivity and higher first-touch resolution of customer problems.

Hence, the need for a ‘Digital customer experience’ to keep chords attached with customers. Let’s dive into some strategies that businesses can implement to provide the best-in-class digital customer ...

— Corey L. Savory-Venzke, VP, Customer Experience & Service at Traeger Wood Fired Grills A simple shift from phone to AR-Video provided the context needed to provide best-in-class customer ...