Microsoft Teams Phone is a full-featured VoIP add-on with powerful AI features, but its administrative complexity and high ...

For SMBs, every unanswered call represents lost revenue, wasted marketing spend, and a missed chance to deliver great service.

A former FBI agent explained why this telephone scene in Martin Scorsese's Goodfellas is one of the most accurate depictions ...

BATON ROUGE, La. (WAFB) - As Robby Mckey was in a fight for his life last month after he was shot in Baton Rouge, the WAFB ...

The Dallas Cowboys did not earn rave reviews when they made an in-house hire to fill their head coaching vacancy after firing Mike McCarthy. Former offensive coordinator Brian Schottenheimer seems to ...

Some tried bribes. Then came the lies. In the fall of 1993, between 300 and 500 calls a day came in to the operators answering phones at Tiger Electronics, the company behind the season’s ...

Amid a surge of arrests, Attorney General Andrea Campbell recently issued guidance for Massachusetts immigrants and ...

This story is part of CNBC Make It's Ditching the Degree series, where women who have built six-figure careers without a bachelor's degree reveal the secrets of their success. Got a story to tell?

There are three microphones on each earbud, and you can easily answer phone calls or switch between your music by simply tapping on the side. These earbuds give you crystal clear talking through ...

Whether a receptionist is scheduling an appointment or a nurse is answering a question, excellent phone etiquette and customer service is required to prevent patient attrition and spread of ...