A well-organized approach ensures that every action is intentional and contributes to delivering excellent customer service. Preparing your call center for the busy season isn’t just about managing an ...

A Zappos employee recently had a customer-service ... combined this with customer service it resulted in employees going on marathon calls. At Zappos, call-center employees are trained to use ...

ATLANTA — As Atlanta's Hartsfield-Jackson International Airport braces for a busy Memorial Day weekend ... trying to reach the airline's customer service call centers. Some customers who ...