With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

As more and more people across the world want flexible and fast-paced financial services, Luxren Capital is making a bold ...

Scammers are impersonating big names, such as Amazon and Target, as they promise too-good-to-be-true job opportunities.

Arkose Labs, the leading global account security company, today announced the release of its new report, A Data-Driven ...

Candidates to replace former Spartanburg Sheriff Chuck Wright have emerged. Meanwhile, interim Sheriff Jeffrey Stephens ...

North Carolina Weekend is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android smartphones, Amazon Fire TV, Amazon Fire Tablet, Roku, Samsung Smart ...

When it’s time to replace carpeting in your home, look for the best carpet installation services. These companies offer a ...

Nebraska isn’t exactly known for its shopping destinations—we’re more cornfields than couture—but hidden among our prairie landscape sits a treasure trove that would make even the most seasoned ...

The collard greens are a testament to patience and proper technique – tender without being mushy, with a subtle smokiness and ...