With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

"At Gas South, we are always looking for new ways to leverage data and automation to deliver better service ... Oracle's customer platform help utilities address today's most pressing call center ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Taxpayer service & assistance Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be ...

The Motley Fool. DATE Tuesday, June 3, 2025 at 5 p.m. ET Read More: Earn up to $845 cash back this year just by changing how ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

Palo Alto Networks, Inc. ( NASDAQ: PANW) Bank of America Global Technology Conference June 3, 2025 11:40 AM ET Good morning. What a great way to start our conference with Nikesh. I know he's going to ...

As more and more people across the world want flexible and fast-paced financial services, Luxren Capital is making a bold ...