To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector.

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems are scalable, affordable, and incredibly easy to set up.

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service ... at the call center in Wilkes ...

A well-organized approach ensures that every action is intentional and contributes to delivering excellent customer service. Preparing your call center for the busy season isn’t just about managing an ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer service agents in real-time.The company claims this ...

Each of these AI call center software has AI capabilities to enhance customer service and overall call center operations. HubSpot Service Hub is a leading call center solution with AI capabilities ...

Let customers select appointments from a visual calendar instead of having a customer service rep look at ... Let’s say a customer calls a busy call center during peak hours and is greeted ...