By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

During the day, there was debate inside the replay center as to whether the play could have been reviewed under the principle that allows replay officials to determine the missed call was an ...