This call center employee is good at getting customers to calm down so he can solve their problems, but in today’s story, he ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

During the day, there was debate inside the replay center as to whether the play could have been reviewed under the principle that allows replay officials to determine the missed call was an ...

The Rockies announced that they have selected left-hander Carson Palmquist to their roster. Thomas Harding of MLB.com reported that Palmquist was likely to be promoted and to make his major league ...

Their dissatisfaction can stem from a variety of issues, but regardless of the cause, your role in customer service management is crucial to turning their experience around. By understanding their ...

Fox CEO Lachlan Murdoch suggested on Fox’s earnings call that the service would be priced at a rate that does not discount it to pay TV bundles. “We do not want to lose a traditional cable ...

ST. AUGUSTINE, Fla. — Of all the creatures associated with Florida — alligators, flamingos, manatees — possibly the most consequential doesn’t show up in tourism ads or on travel websites.

The Latino Economic Development Center (LEDC) aided each of these individuals—and ... Even though the nonprofit works to direct the most budget possible to this direct service, “we make sure we fund ...

staff arrived at the center to find "F*** U" spray-painted above their community garden, following a hate call received the previous day. This incident echoes a similar act of vandalism in March ...