At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

When governments focus on user engagement and service delivery, it doesn’t just improve public sentiment. It enhances ...

June 1 marks the official start of the hurricane season in the Atlantic Ocean—and once again, the season looks like it will be busy ... to the National Weather Service (NWS) and the Federal ...

The breach, which Adidas became aware of on Friday, primarily involves contact details of individuals who have interacted with its customer service desk. An Adidas spokesperson stated that the ...

If you've got a lot of clutter on your desk and nowhere to put it ... Sticky notes are a must for any busy corporate girly, but these are instantly better than any you've owned because they ...

The Sheboygan Police Department said that its customer service desk would be closed from 1 p.m. until 2:30 p.m. today, but that won’t affect the normal day-to-day law enforcement operations. The ...

WASHINGTON — As nasty tornadoes popped up from Kansas to Kentucky, a depleted National Weather Service was in scramble mode. The agency's office in Jackson, Kentucky, had begun closing nightly ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...